U.S. Polo Assn. Womens Stanford Backpack in Black

100% PU

WUB0123-023

UK STANDARD DELIVERY

Orders are dispatched via Royal Mail.

Delivery Time:

Deliveries are made on business days only (excluding weekends and public holidays).

Estimated Delivery Time: 3 - 5 Business Days

UK Bank Holidays: Please note that our warehouse will not operate on UK Bank Holidays. Orders placed during these holidays will be processed and dispatched on the next working day.

Remote Areas: If you reside in remote areas, such as the Scottish Highlands, delivery times may be slightly extended due to geographical constraints. While we strive to deliver to all locations promptly, remote areas may experience longer delivery times.

Delivery Costs:

• Orders £100 and over – Free delivery
• Orders under £100 – Flat rate of £4.99

We understand that sometimes a purchase may not meet your expectations, and we want to make the returns process as simple as possible. If you need to return an item, please contact us here, where you will be guided through the process.

Our goodwill return policy allows you to request a refund for items purchased online at uspoloassn.com.au within 28 days (excluding sale items), provided you have a valid receipt or parcel summary documentation.

For sale items, the return period is 14 days from the date of receiving the goods. If your return meets our policy criteria, we will refund the purchase price of the product to your original payment method.

The refund process is typically completed within 10 working days of receiving the returned goods. However, during sale or peak times, this may take up to 15 working days. Refund processing times may also vary depending on your bank. If you receive a faulty item, we will replace it free of charge.

Please note that underwear items are non-returnable due to hygiene reasons, except in cases of faulty goods.

IMPORTANT NOTES

Return Costs:
The cost of returning an item to our warehouse will be incurred by you, the customer, and is non-refundable. We recommend using our self-service returns portal to ensure your return reaches us safely.

Refund Conditions:
Returned items must be in their original condition—unworn, unwashed, in original packaging, with all attached labels.

EXCHANGES

At this time, we do not accept exchanges. We encourage you to carefully review your order before completing your purchase.

If you have any questions, our customer support team is available to assist you.