Terms & Conditions

Terms and Conditions of Sale and use of this Website

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE.

This page states the Terms and Conditions (the "terms") under which you may use the website located at www.uspoloassn.co.uk (the "website") and which govern our supply of goods to you.

U.S. Polo Assn. is trading under licence in the agreement with Brand Machine International Limited registered in England and Wales with company number 0683920 whose registered office is at Centro 4, Mandela Street, London, NW1 0DU.

U.S. Polo Assn. referred to as “we”, “us” or “our” in these terms, may revise these terms at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions because they are binding on you. Continued use of the website constitutes your agreement to all such revised terms. If you do not accept the Terms and Conditions stated here, do not use the website.

The terms "you", "your", "yourself" and "yours", when used in these terms, includes any user of the website. Currently, orders for goods from this website may only be placed by consumers.

In using this website and by placing an order, you warrant that you are legally capable of entering into a binding contract and that you are at least 18 years old.

Description of Goods

The description and price of the goods you order will be as shown on this website at the time you submit your order. You can correct any errors to your order up to the point at which you click on "Complete Order" on the final page of the ordering process.

Sometimes the product specifications of goods may change, in which case we will offer you a reasonable substitute of the same or better quality at the same price. All sizes and measurements are approximate but we try to ensure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it within a reasonable amount of time.

Every effort is made to ensure that colours are accurately represented online in our photography and colour swatches. Colour variation can occasionally occur owing to screen brightness and contrast settings. We accept no liability for variations in colour. This does not affect your right to return goods.

We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

Goods are subject to availability. If on receipt of your order and the goods are not in stock, then we will contact you within a reasonable amount of time and you are free to cancel your order. If you wish to cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods. ? There may be restrictions in place from time to time in relation to the number and type of goods that can be purchased and the maximum sum of money which may be spent on any one order. If any restrictions apply you will be notified of these before you submit your order.

Every effort is made to ensure that prices shown on this website are accurate at the time you place your order. If an error is found, we will contact you within a reasonable amount of time and offer you the option of reconfirming your order at the correct price or cancelling your order with a full refund or credit.

The price of goods shown on this website does not include the cost of delivery.

Details of delivery charges are shown on the payment page when you make an order. Prices and delivery charges include sales tax where applicable. Where appropriate, sales tax is charged at the rate prevailing at the relevant tax point. Sales tax will be shown separately on your statement.

Goods and promotions offered on this website may not necessarily be available in-store and vice versa. Offers are only available subject to their specific terms and conditions which will be shown on this website.

Discount Codes

Discount codes can only be used once per person on full-priced items only with no minimum spend.  The discount codes cannot be used in conjunction with another code or promotion or marked-down items. Please see the discount codes terms and conditions to find more information and the expiry date of the discount codes.

Promotions

Our promotional offers are subject to availability and only applies to selected lines that are not on sale. The discount does not apply to delivery charges and is only valid for online purchases made at uspoloassn.co.uk. At the cart and checkout, the offer will be applied. Eligible products must have the same delivery address for the promotion to apply. If a refund is needed, the purchase price and discount will be split equally across the 2 items.
Each order is limited to a maximum of 20 promotional items.
The promotion end date is subject to stock availability.

Competitions

No cash value can be used in exchange for the prize or given if the prize amount is not spent, the prize must be used in full on one purchase.

Payments

Payment for goods and delivery charges can be made by any method shown on the website at the time you place your order.

Credit and debit cards will be authorised against the transaction when you submit your order, we aim to dispatch goods to you within 2 working days of receipt of payment by us.

Delivery

The goods you order will be delivered to the address you give when you place your order, subject to payment of the relevant delivery charge. If we do not deliver to a particular destination you will be so notified by us before you submit your order or as soon as possible thereafter.

We aim to dispatch all deliveries within 48 hours (Monday - Friday (but excluding bank or public holidays in England, Scotland and Wales)) or as soon as possible thereafter subject to the goods being in stock.

If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the goods or details of how to arrange an alternative delivery date.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted by us and in any event within 15 days of your order. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible.

Your Right of Cancellation

You have the right to cancel the contract at any time up to the end of fourteen working days after you receive your goods. A working day is any day other than weekends and bank or other public holidays.

To exercise your right of cancellation, you must give written notice to us by email, at the email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If you exercise your right of cancellation after the goods have been delivered, you will be responsible for returning the goods to us at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). You must take all reasonable care to ensure that the goods are not damaged in the meantime or in transit.

Once you have notified us that you are cancelling the contract, we will refund or credit you within 14 working days of receipt of goods in the condition you received it for any sum that has been paid by you or debited from your credit card or other account for those items.

We are unable to amend or cancel customer orders once these are confirmed on the website.

Returns and Refunds

In addition to your rights of cancellation if you wish to obtain a refund, the goods must be returned to the address below within 28 days of your receipt of those goods in the same condition in which they were sent to you and our Returns Policy will apply. You will be liable for paying the postage charge for returning non-faulty items. We recommend obtaining a proof of postage certificate in case of loss and/or using a postal service with insurance or tracking as the goods will remain your responsibility until we confirm receipt of your return. We will usually refund any money received from you using the same method originally used to pay for your purchase. The delivery cost you originally paid is non-refundable unless we have sent you an incorrect item. If we are making a refund, we will usually do so as soon as possible and, in any case, within 14 working days of the day on which we received the returned goods in question from you.

If you wish to obtain a refund because of a defect in the goods, we apologise for this inconvenience caused.  You will be refunded in full provided that we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time. This section does not affect your statutory rights.

Due to hygiene reasons, our underwear is non-returnable except on faulty goods.

Risk and Title

You will become the owner of your ordered goods and responsible for risk of loss of or damage to them once they have been tracked to delivery address.

Warranty

If you receive any goods from us that are damaged, defective or incorrect you should notify us in writing to the email address shown below. If you return the damaged, defective or incorrect item to us within a reasonable time, we will provide you with a replacement free of charge. This does not affect your statutory rights.

This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use other than recommended by us, or failure to follow our instructions.

Do You Still Require Further Assistance?

We value your satisfaction and aim to provide efficient delivery services. If you have any further questions or require assistance regarding our delivery policy, please don't hesitate to contact our customer support team here.