Our goodwill return policy entitles you to a refund for an item brought online at uspoloassn.co.uk with a valid receipt or parcel summary documentation within 28 days excluding sale items. For sale items must be returned within 14 days of receipt of goods.
If your return complies with our returns policy, we will refund the purchase price of the product. The refund will be issued to the original payment method.
All refunds are processed by U.S. Polo Assn. within 10 working days of receipt of goods. During sale or peak times your refund could take up to 14 working days and may take longer to show on your bank statement depending on your bank’s processing time.
Unfortunately, on the rare occasion, you receive a faulty item - this will be replaced free of charge.
Due to hygiene reasons, our underwear is non-returnable except for faulty goods.
In our commitment to customer satisfaction, we understand that there may be instances where a return is necessary. Should you choose to return a product for a refund, kindly note that the cost of returning the item to our warehouse will be incurred by you, the customer, and this return shipping cost will not be refunded. We recommend using our selected courier service or a reliable shipping service and tracking your return package to ensure it reaches our warehouse successfully.
It is important to note that if you choose an alternative courier service, the responsibility for any issues or claims arising during the return transit lies with you, the customer. In such cases, any claims must be made directly via the chosen courier service.
If you wish to return an item, please return the item in the same condition you have received it: unworn, unwashed, in original packaging with labels attached following the instructions below.
Our goodwill return policy entitles you to a refund for an item brought online with a valid receipt or parcel summary documentation within 28 days excluding sale items. For sale items, please return them within 14 days of receipt of the goods.
If your return complies with our returns policy, we will refund the purchase price of the product. The refund will be issued to the original payment method.
We can only accept returns for products purchased directly from uspoloassn.co.uk. If you have purchased U.S. Polo Assn products from other websites or stores, we kindly ask that you return your product to the respective store or website where the purchase was made for any returns or exchanges.
Unfortunately, we are unable to process returns for these items.
Thank you for your understanding and continued support.
Please click on this link below to access our self-service Returns Portal. The cost of the return will be paid for by the customer.
Once you enter the Returns Portal, you must have a valid U.S. Polo Assn. Order Number which you will be asked to enter, with the email address you used to complete your U.S. Polo Assn. purchase as a second validation step.
Once you have entered your order number and valid email address, you will be presented with a ‘basket’ of the items within that order. From there, you may select your item/product and the quantity of the item you wish to return. You will also be asked to select the reason for your return out of a pre-set list of choices.
Next, you will be able to choose your return method from our selection of UK carriers, after which you will be provided with a printable label or scannable QR code depending on the method chosen.
We apologise, but at this time, we do not accept exchanges. We encourage you to carefully review your order before completing the purchase.
If you have any questions or concerns, our customer support team is here to assist you.
You may contact our customer support team by email by clicking here
U.S. Polo Assn. is more than just a brand- it’s an experience. When you purchase U.S. Polo Assn. products, you own a piece of the polo sport.
We are the official clothing brand of the United States Polo Association (USPA)—one of the oldest sports in the United States.
This is a proud distinction that links our illustrious past to a bright future that you are an important part of.