Delivery & Returns
U.S. Polo Assn. offers standard delivery 3-7 days for £4.99 regardless of how many items you order.
We deliver UK-wide but our delivery services may take longer if you live in remote areas like the Scottish Highlands and Northern Ireland.
Thanks for shopping with U.S. Polo Assn.
If you wish to return an item, please return the item in the same condition you have received it: unworn, unwashed, in original packaging with labels attached following the instructions below.
- Our goodwill return policy entitles you to a refund for an item brought online with a valid receipt or parcel summary documentation within 28 days excluding sale items. For sale items must be returned within 14 days of receipt of goods.
- Please complete the returns form with reason code and enclose the completed form in the parcel with your item.
- Please use the returns label provided and attach to the parcel.
- Please retain a receipt as proof of postage.
- You, the customer will cover the cost of postage.
- We only accept returns via post.
- Items must be in the same condition you received them: unworn, unwashed, in original packaging with labels attached.
If your return complies with our returns policy, we will refund the purchase price of the product. The refund will be issued to the original payment method.
All refunds are processed by U.S. Polo Assn. within 10 working days of receipt of goods. During sale or peak times your refund could take up to 14 working days, and may take longer to show on your bank statement depending on your bank’s processing time.
Unfortunately on the rare occasion you receive a faulty item - this will be replaced free of charge.